What Is Human Risk Management?
Human Risk Management (HRM) continuously measures and reduces employee risk using real behaviour, phishing simulations, training progress, and security events. Instead of tracking course completion, it focuses on improving behavior and reducing human risk over time.
Moves beyond annual training
Continuously evaluates whether individual risk is increasing or decreasing and adapts training accordingly.
Measures real-world risk
Assesses employee behavior using phishing results, training progress, and reported security events.
Focuses on the highest-risk users
Employees with privileged access or repeated phishing failures receive additional attention and remediation.
How Does HRM Differ from Traditional SAT?
Measure Behaviour, Not Completion
Human Risk Management (HRM) goes beyond traditional Security Awareness Training by continuously measuring whether an employee's risk is increasing or decreasing. The focus shifts from completing an annual course to demonstrating measurable improvements in security behaviour.
Every Employee Carries Different Risk
HRM recognises that not all employees present the same level of risk. Users with privileged access, financial authority, or repeated phishing failures require more attention than employees who consistently demonstrate safe security behaviour.
Focus Training Where It Matters
By adapting training and remediation to each individual's risk level, HRM directs resources where they have the greatest impact. This targeted approach reduces human risk more effectively while making better use of training time and effort.
Automatically Target Highest-Risk Users
Human Risk Management delivers targeted training based on each employee's actual risk level. Higher-risk users receive additional training automatically, while lower-risk employees follow a lighter schedule, improving both security outcomes and the overall learning experience.
Focuses on highest-risk users
Automatically assigns additional training to employees with elevated risk scores, rather than treating everyone the same.
Reduces risk more effectively
Directs training where it has the greatest impact, rather than spreading effort evenly across the workforce.
Improves employee engagement
Lower-risk employees avoid unnecessary training, keeping awareness relevant, proportionate, and more likely to be completed.
Reporting Human Risk Across an Entire Client Base
View Risk Across Every Client
Human Risk Management rolls up risk scores from individual users to departments, entire client tenants, and an MSP's complete client base, providing a single, consistent view of human risk.
Prioritize Where It Matters Most
A consolidated risk view helps MSPs quickly identify the highest-risk clients, departments, or users, allowing technician time and remediation efforts to be focused where they deliver the greatest impact.
Support Better Client Reviews
Comparable risk scores across every client provide clear, evidence-based insights for account reviews, helping demonstrate progress, justify recommendations, and prioritize future security improvements.
How HRM Reduces Incidents and Demonstrates ROI Over Time
Human Risk Management turns security awareness into measurable outcomes. By continuously reducing user risk and tracking progress over time, MSPs can demonstrate clear security improvements, strengthen client relationships, and support premium service pricing.
Reduce human risk
Targeted training steadily lowers the number of high-risk users.
Demonstrate measurable progress
Track and report risk reduction quarter after quarter.
Prove business value
Show outcomes, not just completed courses or training activity.
What This Means for MSPs
Human Risk Management provides MSPs with a measurable, data-driven way to reduce cyber risk while demonstrating the value of security awareness services. Instead of treating every user the same, MSPs can prioritize where intervention delivers the greatest impact, strengthen customer relationships, and create a service clients can clearly see improving over time.
Prioritize effort where it delivers the greatest impact.
Per-user risk scoring identifies the people, teams, and departments with the highest exposure, enabling MSPs to deliver targeted training that reduces risk faster while using resources more efficiently.
Differentiate with a modern, outcome-focused security service.
Moving beyond annual compliance training positions MSPs as proactive security partners, strengthening competitive sales conversations and helping win new business with a more credible Human Risk Management Strategy.
Demonstrate measurable value that drives long-term retention.
Quantified risk scores, trend reporting, and client-wide dashboards provide clear evidence of improving security posture, giving customers a compelling reason to renew, expand investment, and trust their MSP as an ongoing security advisor.
Human Risk Management Frequently Asked Questions
Human Risk Management is the continuous measurement of an individual's security risk, based on behavior, phishing test results, and training data, rather than a single annual training course and completion certificate.
It combines phishing simulation results, training completion, flagged risky behaviour, and the trend of these signals over time into a single, continuously updated score.
No. HRM builds on SAT and phishing simulation data. It is the layer that turns that data into a targeted, per-user risk score and directs training accordingly.
Yes. Scores roll up from individual users to departments to full client tenants, giving MSPs one comparable view of risk across every customer and department.
Because risk scores are tracked continuously, an MSP can show a client a quantified, trending reduction in risk over time, rather than relying on a general assurance that training is working.
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