Why Entra ID Backup Matters
Why Entra ID Backup Is Critical for MSPs
Microsoft does not provide a native Entra ID backup. Under the shared responsibility model, identity configuration recovery is the MSP's responsibility. When Entra ID is compromised, through misconfiguration, ransomware, or accidental deletion, users lose access, applications fail, and operations halt.
Microsoft's shared responsibility gap
Microsoft guarantees service availability, not recovery. Conditional Access policies, app registrations, and service principals have no native rollback.
30-day retention limit is not enough
Deleted users and groups are only recoverable for 30 days. Critical objects like Conditional Access policies have no retention window at all.
Identity attacks are accelerating
Identity-based attacks surged 32% in H1 2025. Attackers target Entra ID first, disabling protections before encrypting data.
Microsoft native vs CyberSentriq
Why Native Entra ID Recovery Is Not Enough
In March 2026, Microsoft released a preview of its own Entra ID Backup and Recovery feature. For single-tenant organizations, this is a useful starting point. For MSPs managing multiple customer tenants, the operational gaps remain significant. The core challenge: Microsoft's approach is designed for tenant management, not for the multi-tenant, multi-customer recovery workflows MSPs need.
Where native Entra ID recovery falls short:
- Conditional Access rollback, no native versioning, preview has limited coverage
- App registrations and service principals are not covered in the current preview
- Cross-tenant visibility, each tenant managed separately, no unified console
- Automated backup across all tenants requires manual per-tenant setup
- Retention beyond 30 days is limited by Microsoft's standard retention windows
- Identity change detection is not available natively
Microsoft itself recommends independent Entra ID backup as part of the cloud shared responsibility model. CyberSentriq is built to meet that requirement for MSPs, at scale, across every customer tenant.
Designed to help MSPs deliver reliable cyber resilience services efficiently and at scale.
Built for MSP Operations
CyberSentriq is built for MSP delivery models, enabling partners to deliver reliable cyber resilience services without added complexity. Manage multiple customers from a single platform, deploy protection in minutes, and benefit from predictable costs with managed infrastructure that removes storage overhead.
Helping MSPs Grow and Differentiate
CyberSentriq helps MSPs move beyond backup and deliver cyber resilience services that support growth and customer retention.
- Grow recurring revenue
Deliver backup and identity protection as a managed resilience service.
- Improve margins
Reduce operational overhead through automation and a unified platform.
- Increase customer retention
Reliable recovery builds trust when incidents occur.
- Differentiate your business
Protect collaboration data and identity from a single platform.
CyberSentriq helps MSPs protect customers, recover faster, and build profitable, resilient security services.
Fast Recovery. No Disruption
Backups completed every day. Powering automated backups at scale, trusted where downtime isn’t an option.
Microsoft recycle bins retain data for 93 days; we ensure indefinite recovery with unlimited retention.
M365 & Entra ID seats protected daily
Zero Downtime. Users access files instantly while restores run in the background, reducing downtime from hours to seconds.
Protection for Entra ID identities
What CyberSentriq Backup and Recovery Protects
Microsoft 365 Workloads
• Exchange Online mailboxes
• OneDrive files and folders
• SharePoint sites and libraries
• Microsoft Teams conversations and files
• OneNote notebooks
Identity and Access
• Users and groups
• Roles and permissions
• Conditional access policies
• Applications and service principals
• Device and Directory configurations
Granular recovery allows MSPs to restore a single email or document, or recover entire workloads when required. Together, these backups ensure businesses can recover both data and access, restoring operations quickly after incidents.
Built for Fast, Reliable Recovery
Backup only Matters if Recovery is Fast and Predictable.
CyberSentriq combines secure backup storage with recovery tools designed for real incident response.
- Granular Restore
Recover individual emails, files, or conversations, or restore full Microsoft 365 workloads.
- Identity Change Detection
Compare Entra ID tenant configurations against previous backup states to quickly identify unauthorised or accidental changes.
- Advanced Search and Discovery
Locate specific data or objects across Microsoft 365 backups using powerful search and filtering.
- Bulk and Large-Scale Recovery
Restore large datasets quickly during ransomware recovery or major outages.
- Immutable Backup Storage
Backups are isolated from production environments and cannot be modified or deleted by attackers.
Ready to get started?
