A Request to Change Bank Details
The email has no attachment and may sit in an existing thread. SentriqAI explains the risk, quarantine can intervene, and the customer verifies through a known contact.
Stop Convincing Phishing Before It Becomes a Customer Incident
Matthew Miller
Product Marketing Manager
Trusted by 3,000+ MSPs worldwide
The challenge
When a Convincing Email Becomes a Customer Incident
The most damaging emails often look like ordinary conversations. A familiar name, a believable thread and an urgent request can be enough. Without clear evidence, your team investigates after the damage is done and then has to explain it to the customer.
The problem
An email asks an employee to change payment details, share credentials or act on an executive request. It looks like routine business, not phishing.
Why it happens
Attackers copy a familiar sender and write a plausible request with no malicious attachment. Sender checks and keyword rules can miss the intent.
If it stays unresolved
The customer exposes an account, shares data or approves a fraudulent payment. Your team investigates and explains it after the fact.
How the products help
One Microsoft 365-First Product for Email Threats
CyberSentriq Unified Email Security brings three layers into one Microsoft 365-first product:
- Frontline checks stop known threats, such as spam and malware, before they reach the inbox.
- Inbox-level detection monitors mail inside Microsoft 365 and removes threats after delivery where supported.
- SentriqAI assesses the sender, content, intent, authentication, links and communication history, then gives an explainable verdict.
PenPal adds relationship context by learning who each user actually corresponds with.
Microsoft now includes Defender for Office 365 Plan 1 in Microsoft 365 E3. That raises the baseline, but it does not add DMARC management, security awareness training, DNS filtering, advanced threat reporting or multi-tenant management for MSPs. Unified Email Security gives you a specialist layer you manage across every customer, working alongside Microsoft’s own controls.
A better service conversation
Treat Suspicious Email as a Business Request to Verify
The most damaging emails ask for something plausible: change a bank account, share a document or sign in to an unfamiliar page. The useful question is not only whether a message looks malicious. It is whether the request fits the sender, the relationship and the customer’s normal process. The customer’s own payment and identity checks stay part of the defence.
Why the message was flagged
SentriqAI’s verdict and PenPal’s relationship context give your team evidence to share, not just an alert to forward.
What action was taken
Show the customer whether a message was allowed, quarantined or remediated, and what that means for their staff.
Which business step to verify
Point the customer to the step they still own, such as confirming a bank-detail change through a known contact.
How it works
How CyberSentriq Unified Email Security Works
Five steps take each message from first check to a clear explanation. Automation handles defined responses, and your technicians stay in control of policy.
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01Check Mail Before It Arrives
Frontline checks look for spam, malware, malicious links, harmful attachments and other known threats before messages reach users.
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02Analyze the Request Behind the Message
SentriqAI checks sender, domain, authentication, links, content, intent and history. It learns each organisation’s normal patterns and flags what does not fit.
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03Add Relationship Context
PenPal learns who users actually write to. Known contacts are assessed in context to help reduce false positives. Unusual messages from familiar names still get scrutiny.
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04
Act on Identified Threats
Phishing quarantine and supported post-delivery remediation act automatically. Investigation and policy recommendations are AI-assisted, so technicians keep the final say.
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05
Explain Every Verdict
Each verdict shows why a message was flagged, allowed, quarantined or remediated. Technicians check the sender, link or request and explain the outcome clearly.
Key Capabilities
Frontline Email Checks
Stop spam, malware, malicious links and known threats before delivery. Attachment sandboxing and time-of-click URL protection add further checks.
Inbox-Level Threat Detection
Monitor internal and external mail inside Microsoft 365, and catch threats that only become visible after delivery.
SentriqAI Behavioural Analysis
Learn each organization’s normal email patterns and highlight messages that do not fit, including impersonation of a familiar sender.
PenPal Relationship Context
Learn who users actually correspond with, so known contacts are assessed in context and unusual messages from familiar names still get scrutiny.
Business Email Compromise Protection
Assess intent, sender behaviour and request context to spot BEC, executive impersonation and payment diversion attempts that carry no malicious payload.
Automated Post-Delivery Remediation
Quarantine identified phishing automatically and remove supported threats after delivery to reduce user exposure.
Explainable Verdicts
See why each message was flagged, allowed, quarantined or remediated, and give the customer a clear reason for every decision.
Partner and Customer Controls
Manage block lists at partner or customer level and apply geoblocking. Tailor protection without rebuilding policy for each tenant.
White-Label End-User Digest
End users release or delete held mail under your policy, through a digest branded as your service. Fewer routine requests reach your help desk.
Email Protection Built for MSPs
Up to 99.99%
of spam, malware and malicious email blocked before it reaches the inbox
3,000+
MSPs worldwide trust CyberSentriq to protect their customers
Every 2 weeks
each user receives a unique, randomised phishing simulation
40+ years
of cybersecurity expertise behind the CyberSentriq platform
Part of a broader platform
Connect Email Protection to Your Wider Service
Email Security handles the message. Two further CyberSentriq services cover the gaps around it:
- DNS Security restricts access to dangerous destinations on covered devices and networks. If a user clicks a risky link, the destination request is a second chance to apply policy.
- Security Awareness Training combines adaptive phishing simulations with story-based learning. Reports show clicks, reports and risk trends.
Each service closes a distinct gap. Your team coordinates them as one customer service, and each one gives you a clear reason to extend the account.
These services sit within the wider CyberSentriq platform, which helps MSPs:
- Prevent the most common attack paths: malicious email, unsafe browsing, risky user behaviour and cloud data exposure.
- Protect users, communications, cloud data and business-critical systems.
- Recover data and access after deletion, ransomware, compromise, misconfiguration or outage.
- Prove the value of your service with reporting that shows what is protected, what was stopped and where risk is improving.
| For your MSP team | For your customers | |
|---|---|---|
| Evidence to decide what to investigate ↔ Protection from requests that use trust | ||
| Clear verdicts to explain decisions ↔ A clear account of what happened | ||
| Fewer routine mail-handling requests ↔ Self-service release of held mail | ||
| One product across many customers ↔ Known contacts assessed in context | ||
| Clear gaps to raise in reviews ↔ Staff who practice spotting lures |
Build a repeatable service
How MSPs Can Package AI-Era Email Protection
Many email security tools add more dashboards, alerts and quarantine checks for your team. Unified Email Security gives you one coordinated product to deploy, manage, report on and explain. You can package it as a managed Microsoft 365 email protection service that includes:
- Microsoft 365 email protection setup
- Email threat monitoring and quarantine management
- Phishing, impersonation and BEC protection
- Post-delivery remediation
- Customer reporting and incident explanation
- Security insights for quarterly business reviews
Add DNS Security and Security Awareness Training when a customer review shows a further gap.
For your customers, the outcome is simple: email threats are monitored, explained and handled by their MSP. For your business, it is one standard service you can run across every tenant and grow over time.
Common Customer Risk Scenarios
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Supplier Payment Request
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Credential Harvesting Link
A Phishing Link in a Microsoft 365 Inbox
An email links to a fake sign-in page. Unified Email Security analyses the link and context, then quarantines or removes the message. DNS Security can block the destination.
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Threat Found After Delivery
A Message That Turns Malicious Later
Some threats only become visible after they reach the inbox. Inbox-level detection identifies them, and supported post-delivery remediation removes them to reduce exposure.
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Customer Asks Why
Why Was This Email Blocked?
The explainable verdict shows why the message was flagged, quarantined, remediated or allowed. Your technician gives a clear answer with evidence to back it up.
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Standardising Across Tenants
One Standard for Every Customer
Partner-level block lists, geoblocking and a white-label digest let you run one email protection standard across customers, with fewer routine mail requests.
AI Email Protection: Frequently Asked Questions
AI helps attackers write clean, believable emails that copy a familiar sender. Many contain no malicious attachment or obvious link. Instead, they ask for something plausible, such as a bank-detail change, a document or a sign-in. Sender checks and keyword rules can miss the intent behind these requests, so detection needs to look at the request itself.
See SentriqAI in ActionSentriqAI examines the sender and domain, authentication, links, content, language, intent and historical email patterns. Its behavioural analysis learns how each organisation normally communicates and highlights messages that do not fit. Authentication is part of the assessment, but a message that passes an authentication check can still carry a fraudulent request.
PenPal learns who users actually correspond with. A reply from a known contact can be assessed with that context, which helps reduce false positives. Unusual messages that claim to come from a familiar person still receive scrutiny. PenPal’s relationship data also informs SentriqAI’s behavioural analysis.
Phishing quarantine and supported post-delivery remediation handle defined responses to identified threats automatically. Threat investigation and policy recommendations are AI-assisted, so your technicians review the evidence and decide on any policy change. For requests such as bank-detail changes, the customer’s own independent verification process stays part of the defence.
You run one coordinated email product across many customers. Partner-level block lists and geoblocking let you tailor protection without rebuilding policy for each tenant. A white-label digest lets end users release or delete held mail under your policy, which reduces routine requests. Explainable verdicts give you clear evidence for customer reviews, and those reviews can show where DNS Security or Security Awareness Training would close a further gap.
Book a CyberSentriq DemoStronger Microsoft 365 Email Protection, Explained
