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Access to Information Manual (PAIA Manual)

We respect your right of access to information. This manual will help you (the requester of information) to exercise that right and help you know how you may get access to our records. The Promotion of Access to Information Act 2 of 2000, as amended (PAIA), requires us to draft and make this manual available to you.

  • Know what types of information we have
  • Know how to request access to it

Introduction

PAIA requires the information officer of a private body to compile a manual that contains information on the records it holds.CyberSentriq is the trading name of Attix5 / Restore Africa (the registered legal entity), which operates as a private body. This manual exists to tell you what information we have and help you get access to it.

Our details

Our organization’s and information officer’s details are as follows:

Legal entity name Restore Africa (Pty) Ltd
Trading name CyberSentriq
Website https://www.cybersentriq.com
Registration number 1999 / 024156 / 07
Postal address THE SACTUARY OFFICE 511 BLOCK C CORNER DE BEERS AND BROADWAY SOMERSET WEST WESTERN CAPE 7130
Physical address THE SACTUARY OFFICE 511 BLOCK C CORNER DE BEERS AND BROADWAY SOMERSET WEST WESTERN CAPE 7130
Phone number +27 (10) 534 7691
Information Officer privacy@cybersentriq.com
Information Officer email privacy@cybersentriq.com
Information Officer phone +27 (10) 534 7691

Further guidance from the Information Regulator

For further guidance, contact the Information Regulator: · Website: www.inforegulator.org.za

  • Email: enquiries@inforegulator.org.za
  • Complaints: PAIAComplaints@inforegulator.org.z
  • Phone: 010 023 5200

Records that we make automatically available

We make some records automatically available:

Type of record How you can access it
Company registration documents CIPC / BizPortal
Directors’ information CIPC
Website content https://www.cybersentriq.com
Marketing materials Website / on request
Public policies (where applicable) Online via our Trust Center

Records we hold to function

We hold the following categories of records (electronic and physical):

Establishment records

  • Incorporation and statutory records
  • Board resolutions and governance records

Business records

  • Operational and service delivery records
  • Platform and cybersecurity service documentation
  • Internal communications

Financial records

  • Financial statements
  • Accounting and tax records
  • Banking and billing records

Personnel records

  • Employee and contractor records
  • HR policies and procedures
  • Payroll, benefits, and performance records

Policies and directives

  • Information Security policies
  • Data Protection and Privacy policies
  • Governance and compliance frameworks

Agreements or contracts

  • Customer agreements
  • Supplier and partner contracts
  • NDAs and service agreements

Regulatory documents

  • Compliance records
  • Licenses and certifications (where applicable)

Customer information

  • Customer and user data
  • Contact and account information
  • Service usage and transactional records

Records we hold to comply with the law

We retain records as required by applicable legislation, including:

  • Companies Act
  • Tax legislation
  • Labour laws
  • POPIA
  • PAIA

How you can request access:

1. Complete PAIA Form 2

2. Submit to the Information Officer

3. Include:

Identity details

  • Description of requested records
  • Form of access required
  • Purpose (right being exercised)

Failure to comply may result in refusal or delay.

How we will give you access

  • We will assess all requests and, if approved, provide access in a reasonable format.
  • Publication of this manual does not automatically grant access.

Fees

1 Request fee

A prescribed request fee may apply.

2 Access fee

May include:

  • Search and preparation time
  • Reproduction costs
  • Delivery costs

A deposit may be required.

Grounds for refusal

We may refuse access to protect:

  • Personal privacy
  • Commercial confidentiality
  • Security of systems and infrastructure
  • Legal privilege
  • Research and proprietary information

Remedies

If access is denied, you may:

  • Lodge a complaint with the Information Regulator
  • Apply to a competent court

Within 180 days of the decision.

Processing and protection of personal information

We process personal information in accordance with POPIA and EU GDPR standards.

Categories of people

  • Customers
  • Prospects
  • Employees
  • Contractors and suppliers
  • Directors and shareholders

Third-party disclosures

We may share information with:

  • Service providers
  • Technology partners
  • Business partners

We implement appropriate security safeguards to protect information.

Availability

This manual is available:

  • On our website
  • On request

Updates

We will update this manual periodically as and when required in accordance with our company policy and legislative requirements.

Dates

  • Date compiled: 04/03/2026
  • Last revised: 04/03/2026