1. Can This Solution Protect Against Today's Most Advanced Email Threats?
Email remains the primary entry point for phishing, ransomware, business email compromise (BEC), and account takeover attacks. As cybercriminals increasingly use AI to create convincing and evasive attacks, MSPs need protection that goes beyond traditional spam filtering.
Look for a solution that includes:
- Advanced threat protection
- Anti-phishing and anti-spoofing capabilities
- URL and attachment scanning
- Automated threat remediation
- Microsoft 365 integration
- Protection before, during, and after delivery
The goal is simple: stop more threats before they impact your customers.
2. Will It Simplify Security Management Across My Customer Base?
Managing multiple customers across multiple security tools creates unnecessary complexity and operational overhead.
Look for a solution that provides:
- Multi-tenant management
- Centralised administration
- Automated provisioning
- Consistent policy management
- Unified reporting
- Role-based access controls
The easier a platform is to manage, the more efficiently your team can operate and scale.
2. Is Your Solution Compatible with Microsoft 365 and Google Workspace?
Most MSP clients use either Microsoft 365 or Google Workspace. Compatibility and seamless integration with these platforms are non-negotiable.
The ideal solution should:
- Support API-based integration (especially with Microsoft 365 via Graph API)
- Allow easy onboarding of tenants
- Preserve mail flow to avoid email disruption
- Offer user-friendly quarantine management for end users
MSPs should confirm whether the solution is fully cloud-native and optimized for modern SaaS environments.
3. How Does this Product Compare to Other Solutions?
Replacement conversations often begin when an MSP is dissatisfied with an existing vendor due to pricing, a lack of innovation, or poor support.
Ask the vendor how their platform differs in terms of:
- Detection accuracy and false positive/negative rates
- Usability and admin interface
- Support responsiveness and SLAs
- Support and any additional costs
- Pricing and billing flexibility
- Reporting and audit trails
- Roadmap and pace of feature development
Look for detailed comparisons and case studies, especially if switching from vendors like Mimecast, Barracuda, or Proofpoint.
Did You Know?
cyber attacks begin with phishing
to seamlessly install CyberSentriq
estimated global cybercrime cost
to stop & spot a phishing attack
3. Can It Help My MSP Grow Profitably?
The right security solution should support business growth, not just improve protection.
Ask whether the platform helps you:
- Reduce vendor sprawl
- Lower administrative overhead
- Improve service margins
- Create additional recurring revenue opportunities
- Deliver more value through a single platform
A security solution should strengthen both customer security and MSP profitability.
4. Does It Integrate Seamlessly with Microsoft 365?
Microsoft 365 is the primary productivity platform for many SMBs and a common target for cybercriminals.
A modern email security solution should:
- Integrate natively with Microsoft 365
- Support API-based deployment
- Preserve normal mail flow
- Simplify tenant onboarding
- Complement existing Microsoft security controls
The right integration reduces deployment effort while strengthening protection.
5. Is This Vendor a Long-Term MSP Partner?
Technology matters, but partnership matters just as much. Look for a vendor that offers:
- MSP-focused support
- Technical onboarding assistance
- Ongoing product training
- Sales and marketing enablement
- Flexible MSP pricing
- A clear product roadmap
The best partners help MSPs win new business, retain customers, and grow with confidence, not simply provide software. The best email security solutions not only stop threats, but they also help MSPs simplify operations, improve profitability, and build stronger customer relationships. By asking the right questions, MSPs can identify a security partner that supports long-term growth while delivering the protection customers expect.
CyberSentriq combines email security, web filtering, security awareness training, backup and recovery, and email archiving within a single platform designed specifically for MSPs. The result is stronger protection, less complexity, and more opportunity to grow with confidence.
If you'd like to chat with one of our experts and ask your questions directly, we'd be delighted to speak with you. We’d love the chance to show you how we measure up. Get started now.
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